Frequently Asked Questions

Crystal Test Bench is designed for basic crystal analysis and frequency measurements, ideal for educational purposes and small-scale testing. Analyzer Pro includes advanced features like impedance analysis, phase noise measurement, and temperature coefficient analysis, making it suitable for professional labs and quality control departments.

Yes, we offer upgrade paths for existing customers. You can upgrade from Crystal Test Bench to Analyzer Pro at a discounted rate. Please contact our sales team with your current license information to get a personalized upgrade quote. The upgrade process preserves all your existing configurations and measurement data.

Our software supports Windows 10/11 (64-bit), macOS 11.0+, and major Linux distributions (Ubuntu 20.04+, Fedora 34+, CentOS 8+). We provide dedicated installers for each platform with automatic updates. For enterprise deployments, we also offer Docker containers and silent installation packages.

Minimum requirements: 4GB RAM, 2GHz dual-core processor, 2GB free disk space, and USB 2.0 port. For optimal performance, we recommend 8GB RAM, quad-core processor, SSD storage, and USB 3.0. The software works with most standard crystal test fixtures and measurement equipment via USB, GPIB, or Ethernet interfaces.

Crystal Test Bench provides accuracy up to ±1ppm with proper calibration. Analyzer Pro achieves ±0.1ppm accuracy with its advanced algorithms and temperature compensation. For the highest precision, we recommend using our calibrated reference oscillators and following the measurement guidelines in our documentation.

Yes, Analyzer Pro and Developer Suite include comprehensive REST API and Python SDK for automation and integration with your existing systems. The API supports automated measurements, data export in multiple formats (CSV, JSON, XML), and remote control of test sequences. Documentation and code examples are available in our developer portal.

We offer individual licenses (single user), floating licenses (shared within a team), and site licenses (unlimited users at one location). All licenses include one year of updates and support, renewable annually. Educational institutions and non-profits qualify for special discounted pricing.

Yes, we offer a fully functional 30-day free trial for all our products. The trial includes all features and technical support. No credit card required. After the trial period, you can choose to purchase a license or continue with limited functionality (basic measurements only).

Yes, we provide volume discounts for purchases of 5+ licenses. For enterprise customers purchasing 20+ licenses, we offer additional benefits including dedicated account management, custom training sessions, and priority support. Contact our sales team for a customized quote based on your specific needs.

We provide multiple support channels: email support (response within 24 hours), comprehensive documentation and tutorials, community forums, and scheduled video calls for complex issues. Enterprise customers receive priority phone support and dedicated technical account managers.

We release minor updates monthly with bug fixes and performance improvements. Major feature updates are released quarterly. All updates are free for customers with active support subscriptions. You can choose automatic updates or manually download updates from your account portal.